Privacy Policy
This Privacy Policy explains how ShinoBee collects, uses, shares, stores, and protects information when you use the app and related services. By using ShinoBee, you agree to the practices described below.
1. Information We Collect
- Account information such as your name, email address, and sign-in identifiers
- Learning data such as course progress, lesson history, review history, streaks, and app preferences
- Content you submit such as text prompts, answers, feedback requests, and voice input or transcripts when you use speaking features
- Subscription and entitlement status needed to confirm access to Pro features
- Device and usage data such as app version, crash logs, diagnostics, and basic performance signals
- Support messages you send us
- Content and metadata related to your requests, including feedback that helps us improve lesson quality, conversation quality, and app reliability
2. How We Use Information
- Provide tutoring, lesson tracking, review flows, and personalized learning features
- Authenticate your account and keep your subscription status in sync
- Process speech and text inputs so the app can generate lessons, feedback, transcripts, and conversation responses
- Improve app reliability, diagnose bugs, prevent abuse, and measure feature performance
- Respond to support requests and account questions
- Comply with legal obligations and enforce our terms
3. How We Share Information
We share information only with service providers that help us operate the app, such as authentication, cloud hosting, subscription management, analytics, speech processing, and AI infrastructure providers. These providers may process data only as needed to deliver the service. We do not sell personal information.
This policy does not describe Apple’s own handling of App Store purchase data.
4. Subscription and Billing Data
If you subscribe to Pro, purchase and billing are handled through Apple. We may receive receipt or entitlement-related information from Apple or our billing provider in order to confirm access, restore purchases, and prevent unauthorized access to Pro features.
Apple may provide us with transaction or entitlement status, but Apple is responsible for payment processing, refunds, and subscription management within your Apple account.
5. Data Retention
We keep information only for as long as needed to provide the service, maintain your account, resolve disputes, comply with law, and protect the app from misuse. Retention periods vary depending on the type of data and the reason it was collected.
6. Data Deletion and Access
You may request access, correction, or deletion of your data by contacting us at the email address below. We will respond based on the information available to us and any legal retention obligations.
If you delete your account, we will delete or de-identify account-linked data that we are able to remove, subject to retention obligations and technical limitations. Some information may remain in backups or logs for a limited period before being removed.
7. Children
ShinoBee is not intended for children below the age required by applicable law without appropriate parental or guardian consent. If we learn that we collected personal information from a child in violation of applicable law, we will take reasonable steps to delete it.
8. International Use
Your information may be processed in countries other than where you live by the service providers we use to operate the app. Those countries may have different data protection laws than your country of residence.
9. Changes to This Policy
We may update this policy from time to time. Material changes will be posted on this page with a revised date.
10. Contact
- Email: vpn06818@gmail.com